Copyright & Privacy

Redshift Labs assumes the following responsibilities:

1. Protecting all data generated by and provided to us by our users from being stolen, compromised, or used in violation with this policy.
2. Never selling user-provided and user-generated data for financial gain or competitive advantage.
3. Providing transparency for our users into what data we collect and what we do with it including what access third parties have to user data and for what purpose.
4. Informing users if their data is compromised, either by failure to protect data or by order to surrender data to a legal authority, to the fullest extent we are lawfully able.

What we know about you

If you register an account with Redshift Labs, we’ll have access to your e-mail address and any additional contact information you choose to provide us. If you place an order, we retain a record of the contents of the order, delivery and billing address information, and any communication you might have with our Customer Service or Tech Support teams about the order.

If you browse redshiftlabs.com.au, with or without a login, we know for a limited time that a user at your IP address has visited pages on the site.

We collect data on what products and content you browse in order to offer better value to you through personalized email, and to see which products/content are the most useful to you.

When and how we send email

We send mail to users when orders are placed or shipped. We may also be in contact when an order requires payment before shipping, or if other issues prevent us from fulfilling an order.

We will notify users if we believe their privacy has been compromised, if it is within our power to do so. For example, if we discover a customer’s account user login information has been exposed elsewhere on the web, or if we are compelled to disclose information to law enforcement.

We offer a set of opt-in email subscriptions for things such as newsletters, in-stock notifications for products. You can control your subscriptions (when logged into your account) . All new customers are signed up to our main newsletter by default, and Redshift Labs may at any time add all new and all existing customers to existing and new newsletters at our discretion.

We may occasionally send you an email that you did not request or trigger with an action of any kind in order to promote a certain aspect of our site, products, or services.

Logging and Log Retention

In order to understand traffic to our sites and diagnose technical problems, we log individual web requests. These logs include time of request, individual IP address, referer, and user agent strings. We may retain these logs for up to 60 days, although individually-identifying information will be obscured after one week.

In order to prevent fraud and detect malicious behavior, we log IP addresses for specific actions, such as creating a customer account and placing an order. This information is automatically deleted after no more than 60 days.

Except in the case of malicious traffic, we will not share log data with any third party, unless compelled by legal process to do so.

COOKIES AND HTTPS

We use cookies to know when users are logged in to Redshift Labs services, and to track preferences such as display currencies and the rendering of product menus.

We do our best to serve all content securely over HTTPS.

Third Party Services

Shipping Providers and Export Control

We offer shipping through third parties: FedEx, UPS, and the Australian Postal Service. We pass delivery addresses, phone numbers, and invoices to these companies to the extent required for quoting shipping prices and successful delivery of orders.

We comply with Australian export regulations and authorities.

Payment Providers

PayPal is offered as a payment method. When using PayPal on redshiftlabs.com.au a user must provide their PayPal email address. The user will then be directed to paypal.com to complete their payment, after which they will be redirected to redshiftlabs.com.au to complete the order.

Analytics

Redshift Labs uses Google Universal Analytics to track aggregate behavior of visitors on redshiftlabs.com.au

Google Universal Analytics is a service hosted on Google’s servers. It is activated by a JavaScript snippet that loads on every page to send visitor behavioral information to Google. Redshift Labs uses this information to understand how visitors use our site. Sometimes Redshift Labs will run A/B tests, where Google Analytics will track cookies set on users to divide them into groups that get slightly different pages to see which perform better.

Social Media

We maintain accounts on various social media platforms, including Facebook and Twitter. While some of these platforms are themselves invasive of user privacy, we will do our best to apply the principles outlined in the rest of this policy to our use of social media.

We do not make use of third-party social media badges or widgets which function as trackers.

Questions?

If you have any questions or feedback regarding this privacy policy, including if you feel Redshift Labs or someone within the Redshift Labs community has violated it, or if you are concerned about Redshift Labs general philosophy toward user privacy, please contact our IT department at support@redshiftlabs.com.au.